Effective Date: 30/04/25
At ATS Building Products ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose personal information on our website (https://atsbp.com) and through our related services.
What Information We Collect
We may collect the following types of personal information:
- Contact details: name, phone number, email address, business name
- Order information: delivery addresses, order history, payment preferences
- Account details (if applicable): usernames, login details
- Device information: IP address, browser type, pages visited (via cookies and analytics tools)
- Enquiry and quote request details: messages submitted through our website forms
How We Collect Information
We collect personal information when you:
- Contact us via our website forms
- Place or enquire about an order
- Subscribe to our mailing list or marketing communications
- Interact with our website or digital ads (via cookies and analytics)
- Deal with our customer service team
Why We Collect Your Information
We collect your personal information to:
- Respond to enquiries and provide customer support
- Process orders, quotes, and account applications
- Improve our products, services, and website experience
- Send you updates, promotions, or news (you can opt out anytime)
- Comply with legal obligations
How We Store and Protect Your Information
Your information is stored securely using trusted service providers and platforms (e.g. Shopify, email providers, CRM tools). We take reasonable steps to protect it from misuse, loss, or unauthorised access.
Sharing Your Information
We do not sell your personal information.
We may share information with third parties who assist us in operating our business, including:
- Service providers (e.g. website hosts, payment processors, couriers)
- Marketing or analytics providers
- Regulatory authorities if required by law
Cookies and Tracking
Our website uses cookies and tracking tools (like Google Analytics) to improve functionality and user experience. These tools may collect data about your usage and location. You can disable cookies in your browser settings, though some features may not work properly.
Access and Correction
You may request access to or correction of your personal information by contacting us at the details below. We will respond within a reasonable time and may need to verify your identity.
Marketing Communications
You can unsubscribe from our emails or marketing communications at any time using the "unsubscribe" link in our messages or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
For any questions, complaints, or privacy-related concerns, please contact:
ATS Building Products
Phone: 1800 577 551
Email: reception@atsbp.com
Website: https://atsbp.com